BigWinPH Privacy Policy – How We Handle Your Data in PH

1 Who We Are

BigWinPH is an online gaming platform serving eligible adult users in the Philippines. When this policy refers to "BigWinPH", "we", "us", or "our", it means the entity responsible for operating the BigWinPH platform and for the personal data processed in connection with that operation.

BigWinPH is the data controller for personal information collected through the website, account registration process, game activity, payment transactions, support interactions, and any other feature available through the platform. Questions about data practices may be directed to support@bigwinph.com.

This policy applies to all individuals who visit the BigWinPH website, register an account, place wagers, receive communications, or interact with the platform in any way. It does not cover the data practices of payment providers, game content suppliers, or other third parties whose own policies govern the data they independently control.

2 What Data BigWinPH Collects

BigWinPH collects several categories of personal information depending on how you interact with the platform. Data collected directly from you includes information you enter voluntarily during registration, verification, transactions, and support contact. Data collected automatically includes technical information generated when you access the platform.

BigWinPH does not knowingly collect unnecessary sensitive personal information. Where identity documents include information beyond what verification requires, that additional content is not used. Verification documents are stored securely and not shared except as required for legal compliance.

3 How BigWinPH Uses Your Data

Every use of your personal data by BigWinPH has a specific purpose. Data is not used for a purpose different from those listed here without a separate justification, updated notice, or your consent where required.

• Account creation and management – To register your BigWinPH account, verify your identity, apply security settings, and maintain your profile.
• Payment processing – To accept deposits, process withdrawals, confirm payment ownership, and reconcile transaction records.
• Game operation and settlement – To record wagers, calculate results, apply game rules, settle payouts, and maintain game history available in your account.
• Responsible gaming – To monitor activity patterns that may indicate a need for intervention, apply account limits you set, process self-exclusion requests, and communicate about responsible gaming tools and resources.
• Security and fraud prevention – To detect suspicious login attempts, investigate unusual account activity, prevent duplicate registrations, identify potential fraud or manipulation, and protect other players from harm.
• Legal and regulatory compliance – To meet anti-money laundering obligations, age verification requirements, applicable record-keeping rules, and any lawful instructions from regulatory or government authorities.
• Platform improvement – To understand how the BigWinPH platform is used, identify technical issues, improve performance, and develop features that better serve Filipino players.
• Customer support – To respond to enquiries, investigate complaints, resolve disputes, and communicate service updates relevant to your account or transactions.
• Direct communications – To send account notices, security alerts, transaction confirmations, and where you have not opted out, service updates and promotional messages relevant to BigWinPH products.

BigWinPH does not use personal data to make fully automated decisions that have significant legal or financial effects on a player without a human review process available for challenge.

4 Legal Grounds for Processing

BigWinPH processes your personal data on the following grounds:

• Contract performance – Processing is necessary to operate your BigWinPH account, process transactions, settle games, and deliver the services you registered for.
• Legal obligation – Processing is required to comply with applicable laws, including age verification, anti-money laundering rules, record retention obligations, and responses to lawful authority requests.
• Legitimate interests – BigWinPH processes certain data to detect and prevent fraud, maintain platform security, improve services, and protect the integrity of gaming activity for all players. These interests are balanced against player rights and privacy expectations.
• Consent – Where consent is the chosen basis for optional processing such as marketing communications, BigWinPH will request it clearly and provide a simple way to withdraw it at any time. Withdrawing marketing consent does not affect the service relationship or other processing described here.

5 Who BigWinPH Shares Data With

BigWinPH does not sell personal data to third parties. Data is shared only in the circumstances described below and only to the extent necessary for the stated purpose.

Payment Processors

Completing a GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or card transaction requires sharing your payment details and relevant account reference with the relevant licensed Philippine payment processor. These processors operate under their own privacy policies and applicable financial regulations.

Game Content Providers

Some BigWinPH game categories are powered by third-party content suppliers. Those providers may receive game session data, such as the round result or wager amount, to enable game settlement. They are not permitted to use this data for their own marketing or unrelated purposes without a separate agreement with you.

Identity and Verification Services

BigWinPH may use regulated verification service providers to check identity documents, confirm age, screen against sanctions lists, or assess financial risk indicators. These providers process verification data under strict data-handling obligations.

Regulatory and Legal Authorities

BigWinPH may disclose personal data to a government agency, law enforcement body, or regulatory authority where required by a lawful instruction, court order, or legal obligation. BigWinPH will attempt to notify you of such disclosure where it is legally permitted to do so.

Service and Technology Providers

BigWinPH works with third-party providers for hosting, data storage, analytics, security monitoring, and customer support tooling. These providers act on BigWinPH's instructions and are contractually restricted from using your data for independent purposes.

Business Restructuring

If BigWinPH undergoes a merger, acquisition, or asset transfer, personal data held may form part of the transferred assets. Affected players will be notified under the conditions permitted by applicable law, and the acquiring entity will be required to honour the commitments in this policy or provide updated notice.

6 Cookies and Tracking Technologies

BigWinPH uses cookies and similar session identifiers to operate the platform, maintain login state, detect fraud, and understand how the website is used. Strictly necessary cookies are used without separate consent because they are required for basic platform function.

Analytics data collected through platform usage is used in aggregated or pseudonymised form to understand performance and identify areas for improvement. BigWinPH does not use tracking technologies to build advertising profiles for sale to third-party advertisers.

If your browser or device provides cookie management settings, you may use them to limit certain tracking. Disabling strictly necessary cookies may affect the functionality of your BigWinPH account, including login persistence, game session continuity, and security verification.

7 How Long BigWinPH Keeps Your Data

BigWinPH retains personal data for as long as the purpose for which it was collected continues to apply, subject to the requirements below.

• Active account data – Retained throughout the active life of your BigWinPH account and for a reasonable period after closure to resolve any pending query, payment dispute, or complaint.
• Financial and transaction records – Retained for the period required by applicable anti-money laundering and financial record-keeping rules, which typically extends for several years from the date of the transaction.
• Game activity and wagering records – Retained to support dispute resolution, responsible gaming reviews, and legal compliance for a period consistent with applicable regulatory requirements.
• Verification documents – Retained for the period required by identity verification and AML obligations applicable to BigWinPH.
• Support and communication records – Retained for a reasonable period to ensure continuity of service, investigate complaints, and respond to follow-up enquiries.
• Technical and security logs – Retained for the period necessary to investigate security incidents, fraud, or system integrity concerns.

When retention is no longer necessary, BigWinPH will delete or anonymise personal data using secure methods so that it can no longer be attributed to an individual. Marketing consent and associated preferences are removed promptly when you withdraw consent.

8 Security Measures at BigWinPH

BigWinPH uses a combination of technical, organisational, and procedural measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

• 256-bit SSL/TLS encryption on all account pages, login flows, deposit pages, and withdrawal requests.
• OTP verification for account login and sensitive account changes, tied to your registered Philippine mobile number.
• Password requirements that discourage easily guessable credentials.
• Access controls that limit which BigWinPH team members can retrieve specific categories of personal data based on their role and verified need.
• Regular review of security configurations and procedures to address new threats.
• Contracts requiring third-party service providers that process BigWinPH data to apply appropriate security standards.

Security measures reduce risk but cannot eliminate it entirely. You are an important part of account security. Using a unique strong password, keeping your OTP private, logging out of shared devices, and notifying BigWinPH of any suspected unauthorised access are responsibilities that belong to the account holder.

If BigWinPH identifies a data security incident that is likely to create a significant risk to your rights, it will assess the situation and take appropriate steps including notification to affected players and applicable authorities where required by law.

9 Your Privacy Rights

As a BigWinPH player and a data subject under applicable Philippine privacy rules, you have the following rights over your personal data. Requests should be sent to support@bigwinph.com with the subject line "Privacy Rights Request". BigWinPH will acknowledge your request and provide a substantive response within a reasonable period.

10 Minors and Age Restriction

BigWinPH is strictly for adults aged 21 and above. BigWinPH does not knowingly collect personal data from minors. Registration requires confirmation of eligible age and identity verification processes are in place to detect inaccurate age declarations.

If a parent or guardian becomes aware that a minor has provided personal information to BigWinPH or accessed an account without authorisation, they should contact support@bigwinph.com immediately. BigWinPH will investigate, close the account, and securely delete the personal data connected with it subject to any legal retention obligation that applies to the activity that occurred.

Account holders are responsible for preventing minor family members or other underage individuals from accessing their BigWinPH credentials, devices with saved login details, or funded account balances. BigWinPH provides parental control guidance on the Responsible Gaming page.

11 Updates to This Privacy Policy

BigWinPH may update this Privacy Policy when privacy practices change, new services are introduced, applicable laws are updated, or operational processes are revised. The effective date at the top of this page reflects when the current version was last reviewed.

Material changes will be communicated to registered players through the account interface, registered contact details, or a notice on this page. Continued use of BigWinPH after the effective date of an update indicates acceptance of the revised policy. If you do not accept a material change, you should stop using BigWinPH and request account closure before the effective date.

Visiting this page periodically is a straightforward way to stay informed of how BigWinPH handles your personal data, especially before making a new deposit or accepting a new promotion.

12 How to Contact BigWinPH About Privacy

BigWinPH aims to acknowledge privacy requests within a few business days and to provide a substantive response within a reasonable timeframe consistent with the complexity of the request. If a request requires additional verification to confirm your identity before disclosure, BigWinPH will explain what is needed and why.

Complaints about how BigWinPH has handled your personal data may also be raised with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the Philippine jurisdiction. BigWinPH encourages players to contact the platform directly first so concerns can be resolved quickly, but the right to escalate to the NPC is independent of any BigWinPH process.